Site Information

 Loading... Please wait...

Customer Care

Contact Us

Whether a compliment or a complaint, or just a quick 'hello', we'd love to hear from you!
 
Teroforma HQ 100 Washington Street, 3rd Floor South Norwalk, CT 06854 USA (41.098970, -73.418116)
 
Toll Free +1-877-899-1190 (US only)
Main +1-203-899-9950 
Fax +1-203-899-0600
Hours M-F, 9-6 EST
 
For Customer Care
- via Telephone, dial our toll free or main number and select option 1
- via Email, ask (at) teroforma (dot) com
 
For Wholesale Accounts
- via Telephone, dial our toll free or main number and select option 2
- via Email, sales (at) teroforma (dot) com
 
For General Inquiries
- via Telephone, dial our toll free or main number and select option 5
- via Email, info (at) teroforma (dot) com

PAYMENT OPTIONS

We are happy to accept the following methods of payment:
* Visa
* Master Card
* Discover Card
* American Express
* Teroforma® Gift Card

We do not accept:
* Diners Club Card
* Cash
* Traveler’s Cheques
* COD’s
* Layaway plans
* Personal Check
* Money Order

Important: For your security, your billing name and address must match that of the billing information on the credit card provided.

ORDER TRACKING

Once you place your order, an order confirmation will be sent to either the email address on your account or the one you provided during checkout. This confirmation will include your unique Customer ID number, a sales receipt number, a list of items purchased as well as the shipping and payment methods you have selected.

In addition, an order tracking number will be sent to you via email once your order has been processed, packaged and picked up at our warehouse by UPS. Simply go to UPS Tracking and enter your tracking number into the appropriate field to track your package on its journey to your front door.

If you don’t receive an order confirmation email from us within 24 hours of placing your order, please contact a Teroforma Assistant on +1.877.899.1190 or send an email to ask (at) teroforma (dot) com to point out our mistake.