Returns
Domestic US Returns
Just in case it isn’t what you thought it would be, we happily accept returns for all regular price, retail purchases made within 30 days of your purchase at teroforma.com.
We will give you either a credit towards a future purchase with us or a refund, whichever you prefer. Please note that shipping charges are not refundable and your refund can only be applied to the original form of payment.
To make a return, simply rewrap the item(s) in their original packaging and place them back in the box they were sent in along with the original packing list, invoice or order confirmation. To ship a return via our preferred carrier - UPS - you can either schedule a pickup at your home/business or drop your package off at the nearest UPS location. You are more than welcome to use another shipping carrier to make the return, however, we strongly recommend you use a service that provides tracking information as Teroforma is unable to accept responsibility for packages lost during the return process if sufficient tracking information can not be provided.
Once we have received your return package, a credit/refund will be processed according to your preference. You will receive a notification via email confirming that the transaction has been completed.
For all returns, please use the following return address:
Teroforma Returns
108 Hecker Avenue
Darien, CT 06820 USA
If you do not have your original packing list, invoice or a copy of your email order confirmation at hand, please call us on 1.877.899.1190 and we will do our best to help you with your return.
Gift Returns
Teroforma happily accepts gift returns within 30 days of receipt for a teroforma.com store credit. To return a gift, please call us on 1.877.899.1190 and have your gift receipt handy. We regret that we are unable to accept any gift returns that are not accompanied by a Teroforma gift receipt.
International Returns
As with our domestic US returns, Teroforma will credit/refund the value of the items purchased and returned by non-US customers. Please note that all shipping, duty and VAT are payable by the customer and will not be credited/refunded as part of the return.
We strongly advise that you contact us on +1.203.899.9950 or at ask (at) teroforma.com if you are considering returning an item from outside the US. We will help assess if a return is actually beneficial in the given case. If a return isn’t the best solution, we will be sure to make a note of this and include something special for you with your next order.
Damaged Goods
If your item is damaged when it arrives, let us know about it within three days. To notify us of damage, please give us a call on 1.877.899.1190 (US), +1.203.899.9950 (International) or send an email to ask (at) teroforma.com.
If you need your new product sooner than we can receive your return and re-ship the replacement, simply send us an email including your order information, a short description of the damage and a photo of the item(s). We will ship you a replacement right away. For free.
The only thing worse than being disappointed, is being disappointed and confused. If, for any reason, something doesn’t make sense, please get in touch with us and a real person will be waiting to help.